As a professional one-stop contact center solution supplier, VXI China provides high-quality services to many Fortune Global 500 companies and large and medium-sized multinational enterprises. It has rich experience in the business process outsourcing (BOP) of a contact center, software R&D, technical support, and CRM customization.
VXI Global Solutions LLC (“VXI”), Head Office of VXI China, was founded in Los Angeles, US, in 1998. It has over 32,000 employees across 42 operation centers in the US, China, the Philippines, North America, Central America, Europe, and other places around the world. Established in 2001, VXI China has 14 large-scale operation centers in Shanghai, Beijing, Guangzhou, and other cities in China with over 10,000 seats. Its businesses cover e-commerce, banking and finance, telecommunications operation, and other industries. It can provide customers with services in multiple languages such as Mandarin, Cantonese, English, and Japanese, and various customized solutions to market research, telemarketing, after-sales services, customer care, and information consulting. Its main businesses include e-commerce, telecommunications operation, bancassurance, IT communications, tourism, retail, catering, and automotive industries.
VXI China provides the following products and multilingual services and solutions: Vision XTM family of products: VisionLogTM (a digital audio-visual recording system), VisionQATM (a call quality assessment system), VisionIVRTM (VXI interactive voice response system), VisionCTITM (a computer telephony integration (CTI) system), VisionWFMTM (a smart shift arrangement system), VisionVIEWTM (a large screen monitoring system), and VisionCRMTM (a customer care management system). Multilingual services and solutions: outsourcing services for customer interaction centers, telemarketing, cross-selling, customer care, technical support, customer management, customer retention, data processing, and after-sales support; consulting for operations management of customer interaction centers, solutions to customer interaction centers, operations management of customer interaction centers, training of customer representatives and managerial personnel, and system maintenance; enterprise CRM solutions and customized solutions.
As a one-stop contact center solution supplier, drawing on its rich experience in global operations and contact centers, VXI China is capable of providing customized services for customers from different industries and has developed a specialized operation model, proving itself to be a preferred partner of many customers and a professional supplier recognized by industry experts.
VXI won the following awards in 2018: the Gold Stevie Award for Sales Outsourcing Provider of the Year, the Gold Stevie Award for Contact Center of the Year, the Silver Stevie Award for Contact Center or Customer Service Outsourcing Provider of the Year, the Silver Stevie Award for Sales Operations Team of the Year, and the Silver Stevie Award for Telesales Team of the Year. VXI China was granted with the following honors in 2018: China's Leading Service Provider, China's Leading Service Provider in Financial Industry, China's Leading Offshore Service Provider, and China's Top 100 Service Provider.
In the future, VXI China will actively explore new industries, businesses, and models and commit itself to making all service projects meet KPIs and achieving customer satisfaction of over 99%, on the strength of its independently developed software platform, experienced managerial personnel involved in technologies, operations, and training, and years of rich experience in managing contact centers.